Walking in the French Quarter allows you to see, hear and get involved in all kinds of hustles. As a keynote speaker, I love to see how other people address crowds. The callers who try to get you into their clubs, the shoe shine guys who try to shine your shoes for twenty bucks and the people who tell you long stories to beg for money. Hey that’s kind of what a keynote speaker does. We tell long stories, some more interesting and valuable than others, in order to beg for you to buy a book, schedule a follow-up seminar or order our service package. The thing I admire about the street hustlers is their sense of urgency. They are one shot sellers. If they can’t separate some money from you in the first five minutes, they are out of the picture. How do you create that kind of urgency in  your business dealings without being obnoxious?

I attempted to listen and understand before I sought to be understood. Thank you Stephen Covey for that valuable and timeless lesson. I told them briefly what I was going to teach and show them. I attempted to teach and show. I told them what I thought I had just showed them and taught them.

I had some great help in this presentation, so that I was one of a group working on the issue at hand. I tried to use as little time and as few words as possible to make the points and effect the changes.

It is interesting to think about how much time, effort and preparation over many years a keynote speaker takes to create a “keynote speech” that takes only a minute and makes a substantial difference.

Sometimes the less said, the better.

It is typical for people to have a love-hate relationship with their workplace, their co-workers and superiors. If the people running the organization are paying attention, they can use this to improve the business weekly.

Take employee comments seriously. If they compliment you and tell you things that they love about work, try to find a way to do more of the same. If they tell you something they hate or bring up a problem, take this very seriously. Use the problem to find some root causes, expose some weaknesses, uncover some sloppiness. Then do something about it.  Create an initiative, a training exercise or a new protocol. Measure results. Reexamine the process and measure results again.

If you do this correctly, employees can love to work at your place of business, even if there are things they hate about it, because you try to address what they hate and make it less hateful.

Do you love to work where you work, or do you hate it?

Carry-in lunches are a great way to motivate your people and get them working together on a fun project. We try to have one at least once a month. You would be amazed to see how many excellent chefs you have on staff. People have so much fun preparing their favorite recipes and eating other people’s favorites. People spend a good week getting excited about what they will prepare and talking with everyone else about what they are preparing. The team work and cooperation that surround preparing a carry-in and cleaning up afterwards are very special and bonding moments.

You could not get better food from any restaurant or any caterer. Our carry-ins are delicious. You will be especially pleased if you have a diverse workforce with a wide range of ethnic heritages, because you and your coworkers will get to taste interesting treats you would otherwise never know about. The pride people feel when everyone raves about their dishes goes a long way to making people feel good about the people they work with and their workplace.

We sometimes have special theme carry-ins based on a holiday or a particular style of cooking. It is a lot of fun to see how everyone interprets the theme through their cooking. You’ll find that employees will become famous for a dish or two, and popular demand will mean they bring those dishes often.

Get this tradition started in your workplace and you will love the results. The eating will be great and your people will feel really good about it.

This I Believe

I believe I’ll have a nap now

By Tron Jordheim

In the quiet moments that I steal from the events of the day, the responsibilities of career, the joy of family and the stress of the news, I contemplate the things I believe. When I find a way to sneak into a forest to stand below a grand oak tree and feel the wind on my face, I feel many things. I know that love rules out over selfishness and evil. I know that there is nothing more wonderful than nature. I remember the miracles of my life and the people who touched me along the way. Then I think of the challenges at hand: to keep one’s joy in the face of all that would squash it; to laugh when threatened and harassed; to gain prosperity through collaboration and not through domination; to feel young and alive in spite of the weight of the world.

It all seems rather tedious and exhausting. I would rather spend my day laughing with my wife and playing with my children, with a few breaks to toss a ball for my dogs. And I plan to do all of these things for at least a little while today. But in the mean time, there are bosses who expect a high rate of return, bills that need to be paid, nest eggs that need some careful attention and people who depend on me to feed their children. There are street battles raging closer by than I care to know. The haves and have-nots are fighting all around me as I strive to stay out of their way.

It takes a great deal of energy to feel as if one is living just another lovely day in paradise. I tire from the people and events that strain at my view of this beautiful world. I know I can maintain my joy and contribute to my fullest if I can just get a little rest. It feels like time to find a comfortable spot to recline for a while. I believe I’ll have a nap now.

Tron Jordheim is a business speaker, executive, writer and family guy.

My mom used to work in a polio ward before polio vaccine was invented. She told me horrible stories about watching kids die.  I don’t doubt that there are vaccine manufacturers who have been less than 100% careful in their production. I don’t doubt that some vaccines have been released before they were thoroughly tested.  I imagine there is such a thing as over-vaccinating children. But it is also clear to me that some horrible illnesses like polio, small pox and TB have stopped being the heartbreaking family destroying killers that they once were.

As a business speaker, I would not want to develop some new material about risk management that uses the resurgence of polio as a lesson in disregarding the potential impact of risks we assumed had passed.  We do need vigilance and persistence to make sure former risks do not become future risks.

I am not so interested in the little changes, like when you might decide you really do like guacamole after having avoided it for years. I am more interested in the big changes, like when you decided that the invasion of Iraq really was a stupid thing, or when you decided that acquiring more parks and open space really are good things to do for the next generations.

It sounds like Governor Crist of Florida has had one of those moments. After taking an airplane tour over the massive oil spill that is uncontrollably taking over the Gulf of Mexico and after thinking about the people who died in the explosion, he said that he had changed his mind about off shore drilling. Crist is now convinced Florida does not need it or want it. After seeing how much damage can come from an accident, he has set aside one of his party’s biggest mantras: “Drill, baby, drill!”

Now Crist might be heard saying, “No drilling near Florida!”

As a business speaker, I would find a way to use this turnaround in a speech about leadership. Sometimes you have to take the right stance, even if it is opposite of the mantra of the day.

Some of my ancestors were the Vikings who traded and raided all across Northern and Western Europe and the Scottish/British/Irish Isles. I feel some pride in the amazing sailing skills and the courage and tenacity of my people. I can’t say I am proud of the raping and pillage that the Vikings apparently practiced at every opportunity. I am sure there are Irish, English and Scottish people who are still bitter about the havoc my ancestors spread. History and people are just not so simple.

Some of my other ancestors fought for the German Army in World War One. Although I am awed at their fortitude, their courage and their ability to survive, I can’t say there is a damn thing admirable about The Great War.

The War Between the States was one of those wars that had no good guys.  The idea that the Confederates fought for their freedom is quite ironic, as one of the major ways they expressed their freedom was to enslave others. The Unionists began the war with no noble goal. The only goal was to preserve the Union.

I am sure there were individual acts of perseverance, persistence and heroism. I am sure there were Confederate soldiers who snuck food to the starving prisoners at Andersonville. I am sure some of Sherman’s troops snuck food to the women and children who were left homeless and destitute by the March to the Sea. I am sure there must have been a slave owner who helped his slaves evacuate to a safe and remote area like the Gullah Coast where they could live in relative seclusion and safety while the war raged in other areas. I am sure there must have been a Pennsylvania farmer  who hid, nursed and fed a wounded Confederate boy-soldier until it was safe for him to sneak back home to Virginia.

I live in Missouri, which was a particularly nasty place before, during and right after the War Between the States. There was so much brutality on all sides, that it is just impossible to declare any side the good guy. The bitterness still survives at some level. If you have ever seen the Clint Eastwood movie, “The Outlaw Josie Wales”, then you know a little bit of the Missouri story. Even today, the Kansas KU sports team is called the “Jay Hawks”, which was the name the Kansas border raiding militias went by. Talking about not being PC. This is certainly as offensive to people with Confederate ancestors as it must be for Native Americans of the Northern Plains to see a team named the “Custers”.

It was just a few years ago that Kansas and Missouri decided to change the name of their college sports rivalry from “The border war” to “The border showdown”.

Even so, Kansas and Missouri seem to have mostly forgiven each other. Outside of the sports rivalries and away from the battle field memorials, there is not a lot of talk of the bad old days.

It might be a good idea for all the ancestors of The War of Secession to just admit it was an ugly time and forgive each other.

Forgiving old enemies is not easy. I lost some of my family to the German death camps in World War Two. But in my days as a dog trainer, I had dog training buddies in Germany who had been SS officers in the war. I traveled to Germany frequently to train dogs and to buy dogs in the 1980s.  It was pretty weird training dogs, drinking beer and sharing a few laughs with the guys who might have shoved my great grand mother into a crowded, foul smelling railroad stock car and locked the door behind her. My dog training buddies and I never talked about the bad old days, except to acknowledge that they played a role and that my family paid a price. We shrugged and agreed it was a long time ago. We agreed to focus on the present and focus on trying to move on. The fires of hate and ignorance had long burned out.

I lived in New York during a very racist and dangerous time in the 1970s and 1980s. My family was on both sides. The white side of my family tried to deal with it as best they could. The black side of my family tried to not get killed. It was an ugly time. So we all try to forgive the people who stoked the fires of hate and ignorance, while we try to move on.

But the fires of hate and ignorance still seem to benefit the scammers and the charlatans who find wealth and power in the fear and anger they fuel. Forgiving is not enough. How to we help people feel the futility of hate and vengeance? How do we help them see how they are being used as patsies in political scams to help charlatans rise to wealth and power?

I am tired of having to forgive people for their unspeakable acts of cruelty and foolishness. Let’s move on to something else, please. How about something a little more constructive and forward looking?