Women are from “talk” and men are from “do”.

December 30th, 2009

There comes a time in every man’s life when he has to talk about relationships. It may happen just once, so don’t miss it. I loved the Mars and Venus premise. It really does seem like we come form two different planets much of the time. I suppose that is why men and women usually go pretty well together: Yin and Yang, water and ice, wood and fire. You know.

I’d like to add my two cents to the discussion. If I were to pick the planets we come from, I’d say that women come from “Talk” and men come from “Do”. Women don’t just love to talk. They have to talk. It is how they experience the world, how they live out relationships and how they work out issues. Men are from “do”. They don’t just love to do things, they need to do things. This is how men experience the world, how they live out relationships and they work out issues.

Put a mom and a daughter together and they will talk all night. Put a dad and a son together and they can go fishing all day.

The mom and daughter may get a lot done while they talk, but their time is all about talking together.

The dad and the son will talk while they fish, but their time is all about doing something together.

So when you put a man and a woman together, she wants to talk and wants him to talk. He wants to do something with her: take a walk, ride bikes, play a board game.

She mistakes this for him not wanting to spend meaningful time with her. He mistakes this for her not wanting to do something with him. So they get in an argument.

It is against her nature to do something without talking. However, if you can get her talking, she is happy to do all sorts of things while she talks.

It is against his nature to sit and listen and talk. But if you get him moving around or doing something, he can talk all day.

He has to learn to listen and to talk. Just sit down and listen. Don’t offer advice. Don’t suggest solutions. Just listen. Then when she is done, he needs to tell a story about how he felt when something similar happened to him. The story can’t be what happened to him, but how he felt about what happened to him.

She has to learn to agree to do things with him as an excuse to get time to talk. By the time they are 15 minutes into the hike, she can talk to him about whatever she needs to get out. If she can stand 15 minutes of silence, then she will be able to talk out all she needs to talk out.

He needs to learn to say, “I am listening to you while I am doing  ( fill in the blank)”

Otherwise she will think he is not listening or that he is walking away in the middle of a conversation. He can listen without sitting still and focusing.

She needs to learn to say, “I just need to talk something out with you. Then we can do something else”. Otherwise he thinks she is trying to corner him for hours to unload a bunch of emotional stuff. She can talk something out and get it off her chest pretty quickly if someone pays attention to her.

 

Try these exercises and try this language with your others and see what happens.

As a business speaker I don’t talk enough about relationships. But they are of course very important at work or at home.

Getting ready for the new year

December 29th, 2009

I am trying to wrap up any projects that need done by Thursday. I am trying to get a sligth head start on any 2010 initiatives. Meanwhile clients are busy with their end of year activities and not calling.  This is a good time to reflect on what we accomplished this year. It is also a good time to check  our projections and intentions for next year. Once January 5th hits, we will be back in our routines and working on business. I am being patient while things go through their cycle. As a business speaker, I need to be sensitive to the business cycle and be ready for when it starts to roll again. Ready to roll.

The Holy Child

December 24th, 2009

If you are someone who likes to read religious texts as allegory, then you can have some fun with the Christmas Story. I put myself back in time to when the story started.  2,000 years ago in the eastern parts of the Roman Empire there must have been little opportunity for people who were not born into the right circumstances, or for people who did not have the ruthless ambition to fight to the top.

For normal folks, there was no chance of upward mobility. The only chance your family had was to have enough kids who could work hard and help you get a little excess something you could sell to raise a few gold coins. But if you had too many children, or had them too early, you spent your life in poverty, trying to feed the kids at least once a day.

For normal folks, there was also no birth control. It must have been quite common for young women to become pregnant while getting to know the person they were betrothed to. The stigma of a child born too early (before 9 months of marriage) must have been debilitating in and of itself.

So what to do? Why not celebrate the miracle of birth? Why not celebrate the promise that each baby brings; the promise that he or she could be the one who could bring peace and prosperity to a family, a nation, a world?

Why not tell a story that paints the divine nature of birth in such a strong light as to trump the stigmas of the day?

What is the possibility a child can bring to the world? Apparently it is huge. Why else would Kings periodically have all the babies of their subjugated Kingdoms murdered?

What is the reality? All the great people in history who helped give the world a positive push started as babies. Some started in very humble circumstances. So the story of a baby born into poverty and disadvantage who grows to be a great leader has come true many, many times

So whether a child is born to you or to me or to a refugee family in a barn, each child brings enormous promise to our world; a world that needs leaders and thinkers and peace makers.

What can you do today to honor a child? In some places, children will be feeling special today and tomorrow by receiving gifts, playing games and gathering with friends and family members.

May they grow up to be much wiser than you and I are.

It’s time to slow down for a few days

December 23rd, 2009

There are some places in the world that shut down for business during holiday celebrations. We don’t do that in the US.  Sometimes I think it would be great if we could stop doing business for a few weeks and concentrate on recreation, family and non-work activities. It is just a dream, I know. But this time of year we can usually slow down for at least a few days . I know I appreciate it.  By January 5th we will be hard at it again, trying to make a difference and a profit.

This is a good time  for a business speaker to stop talking about business for a few days. I will be talking business with verve in a few weeks. Enjoy some down time.

quality is job 1

December 12th, 2009

We have been spending a lot of time at PhoneSmart working on call quality. We realize that a great call is all we have to offer to our clients and to the people we talk to. What used to constitute a great call no longer applies. This latest economic downturn has caused the people we talk with to be a lot more stressed out, a lot grumpier and a lot more finicky.

I attended several meetings this week where our senior staff people were hashing out the latest tweaks to our new style guidelines, new evaluation processes and new training and coaching protocols. I was very proud to see how the team clearly knew the desired outcome and clearly knew how we were getting there. There was healthy debate and generous disagreement. This is all good. What I have been hearing on spot checks of phone calls is very good, too. The callers are responding well, the reps are feeling better about calls and the conversion rates are rising. Sounds like a win-win-win.

This gives me more great stories to tell for the next time I appear as a business speaker and tell people that they can create a selling culture.